Miracles Happen

Mary Kay Ash

6 ideas

  1. Founding after being passed over

    She founded her company in 1963 with $5,000 and a skin-care formula she had bought from a hide tanner's family. She tells the grievance as the origin of a company built so that women's pay would be set by their own sales and recruiting, not by a male manager's judgment.

  2. Commission ladder tied to recruiting

    A consultant earns a markup on the product she buys wholesale and resells, plus override commissions on the wholesale purchases of women she recruits. Moving up to Director and National Director depends on the size and sales volume of that downline.

  3. Incentive cars as visible status

    The pink Cadillac, and lesser cars for lower tiers, goes to consultants who hit sustained unit production targets and who lose the car if volume drops. Because it is public and drives around the neighborhood, it advertises achievement to the consultant's peers and to prospective recruits at once. It works as a recruiting tool that looks like a prize.

  4. Priorities: God, family, career

    Ash argues that women can succeed in business without giving up faith or family, provided they keep the order God first, family second, career third. The flexible independent-contractor structure is presented as what makes this ordering possible. The moral framing makes low part-time earnings acceptable, and it turns ambition into a calling.

  5. Treat each person as wearing 'Make Me Feel Important'

    Ash tells managers to picture an invisible sign on everyone saying "Make me feel important" and to reward with praise, ribbons, pins and stage recognition at Seminar. Public recognition is cheap for the company and highly motivating for people with little status elsewhere.

  6. Recruiting script: the opportunity pitch

    Consultants learn to present the business at skin-care classes and guest events as a chance for women to earn their own money, set their own hours and be their own boss. The script turns a customer into a prospect by holding up the recruiter's own story and prizes as proof.

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