Decisions Stick Only When Framed as Gain
A counsellor is called in because someone is in doubt, and people in doubt lean toward what brings fortune and away from what brings harm. A recommendation is accepted only if the person sees a benefit to themselves. If it appears to cost them, or hides a harm they later discover, they reject it and the counsellor loses their trust, so the counsellor must make the gain visible and remove the perceived loss.