3 ideas
Stanier offers seven questions (opening with 'What's on your mind?') that let a manager coach through inquiry instead of jumping to answers. The questions are the reusable tool that structures any coaching conversation.
Managers default to giving advice too quickly, which disempowers reports and often solves the wrong problem. Staying curious a little longer produces better thinking and ownership from the other person.
'What's on your mind?' opens without agenda, and 'And what else?' (AWE) surfaces the real issue behind the first one stated. Simple repeatable prompts do the heavy lifting of a coaching habit.