Ten ways to make customers smile
The book opens with a short list of concrete behaviors, then explains how to do each. It reduces good service to a small set of learnable, repeatable frontline habits.
Going the Extra Smile: Creating a Remarkable Customer Experience
3 ideas
First impression through greeting
It stresses greeting customers promptly and warmly, with eye contact and open body language. The opening seconds are framed as decisive for trust and sales.
Listening and follow-up build loyalty
The advice centers on genuinely listening, knowing the products, and following up reliably. Small acts of attentiveness, repeated, are what turn a transaction into a remarkable experience.