Cover of Designing Web Usability

Designing Web Usability

Jakob Nielsen

3 ideas

  1. Users Scan Pages, They Don't Read

    On the web, users move with purpose and rarely read text word-by-word; they scan for keywords, links, and visual anchors that match their goal. Content must therefore front-load conclusions, use scannable headings, and highlight meaningful words, because prose written for linear reading is mostly ignored.

  2. Response Time Thresholds for Attention

    Human attention degrades at predictable system-response intervals: under 0.1 second feels instantaneous, up to 1 second keeps thought uninterrupted, and beyond 10 seconds the user mentally disengages and switches tasks. Designing within these thresholds determines whether a system feels responsive or abandoned.

  3. Design for Convention, Not Originality

    When most websites do something the same way, users come to expect that behavior, so deviating from established patterns forces relearning and increases errors. The mechanism is that usability comes from meeting accumulated user expectations across all sites, making conformity to convention more valuable than creative novelty in interface design.

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