Coordinated Management of Meaning (CMM)
CMM treats communication as the process by which people jointly construct their social worlds turn by turn. The book gives accessible tools for noticing and shaping these moments of meaning-making.
Communicating possibilities
3 ideas
We make our social worlds in conversation
Reality is not merely described but built through patterns of talk. Speakers act into moments rather than passively transmit information.
Interject turns that make a difference
Rather than smoothing turn-taking with predictable cues, CMM urges interjecting turns that open more desirable outcomes. A single well-chosen response can shift the trajectory of a conversation.